To Generate your free Pre-paid Return Label Click Here.

 Please note that all returns are subjected to a 20% re-stocking fee, that will be deducted from the refunded amount. 

( The link above will redirect you to a new page, where you can print out the label)

Please have your order # and Zip Code Ready.

You have 30 Days to return your product for a full refund or exchange it.

Our policy lasts 30 days once you receive the shipment.

After 30 days have gone by since your delivered date, unfortunately we can’t offer you a refund.

Exchanges on site are valid after 60 days.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at mail@goldennycjewelry.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email mail@goldennycjewelry.com

Shipping

To return your product, send us an email at mail@goldennycjewelry.com

We will be responsible for paying the shipping costs for returning your item. We will email you a RMA number and return shipping label.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.